Question 1

Can I change plans anytime?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time from the billing section of your account. Upgrades take effect immediately (prorated charge applied). Downgrades take effect at the end of your current billing cycle.

Question 2

What happens when my trial ends?

Accepted Answer

If you added a credit card during signup, your account automatically moves to your chosen paid plan at the end of the 14-day trial. If no card was added, your account moves to read-only mode — you can still view your existing data but cannot run new audits or generate content.

Question 3

Do you offer refunds?

Accepted Answer

Yes. We offer a 7-day money-back guarantee on your first charge. If you are not satisfied within 7 days of your first payment, contact support and we will issue a full refund, no questions asked.

Question 4

Is annual billing better?

Accepted Answer

Annual billing saves you 20% compared to monthly billing. For example, the Pro plan drops from $99/month to $79/month when billed annually — saving you $240 per year.

Question 5

Can I add team members?

Accepted Answer

Yes. The Pro plan includes up to 3 team seats total (including the account owner). The Agency plan includes up to 10 seats. Additional seats cannot be purchased individually — if you need more, upgrade to the next plan.

Question 6

How does the white-label add-on work?

Accepted Answer

The white-label add-on is available exclusively on the Agency plan for an additional $99/month. You get a custom subdomain (e.g. seo.youragency.com) set up via CNAME, your logo and brand colours applied throughout the platform, and a separate reseller admin panel. Your clients never see any OmniRank branding.

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Agency + White-label: $348/month

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